A pre-order occurs when we have incoming stock that has not yet reached our fulfilment centres. You can still order these products and we will ship as soon as stock arrives. This is usually on, or close to the specified date on the product page. 

Orders usually ship within 72 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination. 

Please note if you order multiple items in a single order, items may ship from multiple locations depending on stock availability. We do this to ensure you receive your full order as fast as possible.   

Delivery timeframes vary depending on your location and do not include dispatch times. If you select express shipping, you can expect your order to arrive within 1 to 3 business days after dispatch. Choose standard shipping and you can expect your order to arrive within 2 to 8 business days after dispatch. Standard shipping is free for all orders over $50. 

If you’re located in UK standard shipping is free on all orders over £50. For orders under £50, standard shipping is £9.99.  

Multiple shipping options (including express or expedited shipping) are available at check out.

Covered shipping guarantees your order will be replaced in the rare event it is confirmed as lost or stolen by the courier. If you choose not to select covered shipping, we cannot guarantee a replacement for your lost or stolen order.  

You can upgrade to covered shipping at checkout.

Sure can! If your order was placed less than 90 minutes ago, you can update your delivery address, email, or other personal details. Simply click on the link here and enter your email address and order number to make these changes.

If it's been more than 90 minutes since you placed your order, please reach out to us at help@theoodie.com. Our dedicated comfort consultants will investigate your request.

Please be aware that our orders are processed swiftly at our fulfillment center, so we may have limited flexibility, but we'll certainly do our utmost to assist you.

If your order has already shipped, don’t panic! You can still redirect it via the Australia Post tracking links provided on your shipping confirmation email.

*Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout.

We offer free returns for 30 days from the date your order is delivered/received. 

However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return: 

1. Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received. 

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty. 

3. Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached swing tag, shoe boxes, ribbons and specialty packaging. 

4. You must provide a photo of your item/s prior to shipping so we can assess the condition. 

 *Please note: If you claim a refund on a bundle, the bundle pricing is no longer valid. The items you keep will default to the current sale price and a refund will be given for the remaining amount.  

f your order was placed less than 90 minutes ago, you can cancel and refund your order in full. Simply click this link and enter your email address and order number to make these changes.

If it's been more than 90 minutes since you placed your order, we may not be able to cancel or amend your order. Please reach out to us at help@theoodie.com. Our dedicated comfort consultants will investigate your request. Please be aware that our orders are processed swiftly at our fulfilment centre, so we may have limited flexibility, but we'll certainly do our utmost to assist you.

Oodies are made from a premium sherpa fleece interior and soft, ToastyTek™ flannel fleece exterior.

We are excited to offer our products at wholesale prices to businesses and retailers who are interested in partnering with us. If you would like to apply to become a stockist, please fill out the 'Become a Stockist' Form using the below link.

Yes, you can! You can ship Oodie products as gifts when you enter the address of the lucky recipient in the ‘shipping’ address and your address as the ‘billing’ address.   *Please note: As we use external fulfilment partners, we are unable to include messages in the package - sorry!  

Simply head to the checkout, and on the first page, you’ll see a box that reads ‘Gift card or discount code’. Enter your discount code and click ‘Apply’. Discount codes are entered before the payment page so you’re aware of exactly how much you save.